Wednesday, May 15, 2019
Dissecting the Apple Brand
While Apple has never been a client of mine, I have been an Apple customer for years. I am writing this blog post from a MacBook Air attached to my iPhone while listening to iTunes. I am writing this because the brand has been a very successful iconic brand and I thought it would be fun to explore the brand positioning, personality and associations. These thoughts and observations are purely my own and may not reflect the actual brand position or promise.
First, the brand is simple and easy to use. In fact, it is intuitive. When I switched from a Microsoft computer and operating system to an Apple computer and operating system, I did not refer to any instruction manual. I just turned the device on and started using it.
Second, it is sleek and aesthetically pleasing. Its design is minimalist. It and my Tesla Model 3 have that in common. In fact, my iPhone pairs nicely with my Tesla and my Bang & Olufsen headphones have an external volume control that works seamlessly with Apple devices. I feel that these brands fit well together because they share a focus on excellence, innovation and clean design aesthetic.
Apple has not been an open platform. It controls what software is used with its devices, almost eliminating compatibility problems, speeding up processing time and making it more difficult for viruses and malware.
Apple has become the un-Microsoft brand. Put another way, it has become the superior alternative to Microsoft-powered devices. People have tired of the problems associated with Microsoft-based platforms, especially related to computer security, viruses and malware.
In-store customer service is top-shelf, furthering the hassle-free intuitively easy nature of the brand. And the stores reinforce the design aesthetic of the brand.
Apple is an innovative company and is not afraid of creating something new that makes a previous product obsolete. Witness iPods. They are not afraid of anticipating customer needs and desires and are happy to deliver benefits that customers had not even imagined. The creation of iPhone apps is an example of this.
The cross-compatibility and communication between all of Apple's devices is another positive aspect of the brand.
Brand marketing emphasizes the "cool" factor of the brand.
Steve Jobs was a visible entrepreneur associated with the brand.
There is a certain social cache associated with using the brand. All of the above, plus its higher price points, reinforce this.
Empowered and engaged employees would indicate careful hiring practices. In fact, it has been said that Apple managers ask three questions of potential job candidates: (1) Do they display grit? (2) Can they deliver a Ritz-Carlton level of customer service? and (3) Could they have gone toe-to-toe with Steve Jobs?
Related to this, Apple's culture seems to be one dedicated to discovery and excellence.
Considering all of these positive traits together, it is no wonder that Apple is a top global brand.
For my take on why Amazon.com is also a top brand, click here.