Monday, August 31, 2020

Marketing and Marketing Communication Are Not the Same



Frequently, I encounter organizations whose marketing departments consist solely of marketing communications professionals. Those organizations view marketing solely as marketing communications. The department is tasked with writing marketing copy, providing content to websites, running social media campaigns, creating brochures, crafting event announcements and the like.

But who is developing the brand's unique value proposition? Who is identifying its target markets? Who is determining the product mix? Who is deciding on each product's functions and features? Who is setting prices? Who is creating the distribution strategy? Who is crafting the customer service strategy? Who is responsible for publicity? Who is responsible for event marketing? Who is responsible for marketing research? Who is developing the overall marketing plan?

Often the answer is "the product planners" or "product development" or "sales" or "the business units." If the organization is a not-for-profit organization, the answer often is "the development person or function" or the "membership coordinator." But sometimes the answer is "I don't know," or worse yet, "no one."

If your marketing department consists only of people who write copy and design graphics and nothing else, you don't have a marketing department. You have a marketing communications department. While there is nothing wrong with having a marketing communications function, it does ignore all of the other marketing levers. It is akin to having a tool box that only consists of a pair of pliers. While the pliers come in handy at times, they are not helpful if a screwdriver or hammer are needed instead.

So please broaden your thinking about what marketing encompasses.

For further reading, consider these blog posts:

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