Branding Strategy Source

This blog provides practical information on brand research, strategy and positioning. It also covers brand equity measurement, brand architecture, brand extension and other brand management and marketing topics.

Showing posts with label customer loyalty. Show all posts
Showing posts with label customer loyalty. Show all posts
Wednesday, September 6, 2017

Brands & System Design

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How many times has a brand's computerized system made you frustrated or angry? Have you ever had to enter your user name and passwor...
Monday, August 3, 2015

Brands and Loyalty Programs

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The common view is that loyalty programs create customer loyalty and that it is better to market to a brand's "high loyals...
Tuesday, March 3, 2015

Customer Retention Issues

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Some organizations have sought our help with customer retention. When calculating the cost of customer turnover, one must consider customer...
Wednesday, January 21, 2015

Customer Retention

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Are you having customer retention problems? Is it difficult to meet your growth goals when a significant portion of your business developme...
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About Me

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Brad VanAuken
Brad VanAuken is president and founder of BrandForward, Inc., a brand strategy consultancy with clients throughout the world. Previously, Brad was the vice president of marketing for Element K (now Skillsoft), a leading e-learning company and director of brand management and marketing for Hallmark Cards, Inc. During his tenure as Hallmark’s chief brand advocate, Hallmark rose to 4th in the EquiTrend national quality brand ranking and Hallmark received the Brand Management of the Year award.
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