Branding Strategy Source

This blog provides practical information on brand research, strategy and positioning. It also covers brand equity measurement, brand architecture, brand extension and other brand management and marketing topics.

Showing posts with label crisis management. Show all posts
Showing posts with label crisis management. Show all posts
Friday, September 29, 2017

Brands & Crisis Management

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Although all organizations intend to create the best possible customer experiences, occasionally something real or perceived happens ...
Tuesday, April 11, 2017

United Airlines Just Can't Get it Right

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Physically removing a paying passenger from an overbooked flight is not good for the United brand, especially given that other passenger...
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Monday, April 6, 2015

The Moment of Truth for Brands

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Most brands promise useful benefits. The majority of brands are aesthetically pleasing. Most appear to be high quality. Most seem as ...
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About Me

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Brad VanAuken
Brad VanAuken is president and founder of BrandForward, Inc., a brand strategy consultancy with clients throughout the world. Previously, Brad was the vice president of marketing for Element K (now Skillsoft), a leading e-learning company and director of brand management and marketing for Hallmark Cards, Inc. During his tenure as Hallmark’s chief brand advocate, Hallmark rose to 4th in the EquiTrend national quality brand ranking and Hallmark received the Brand Management of the Year award.
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