Branding Strategy Source

This blog provides practical information on brand research, strategy and positioning. It also covers brand equity measurement, brand architecture, brand extension and other brand management and marketing topics.

Showing posts with label Eastern Mountain Sports. Show all posts
Showing posts with label Eastern Mountain Sports. Show all posts
Sunday, February 9, 2020

Retain Customers by Building Community

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  While some may think that an annual customer retention rate of 80% is good, that means you loose one out of every five customers e...
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Brad VanAuken
Brad VanAuken is president and founder of BrandForward, Inc., a brand strategy consultancy with clients throughout the world. Previously, Brad was the vice president of marketing for Element K (now Skillsoft), a leading e-learning company and director of brand management and marketing for Hallmark Cards, Inc. During his tenure as Hallmark’s chief brand advocate, Hallmark rose to 4th in the EquiTrend national quality brand ranking and Hallmark received the Brand Management of the Year award.
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