Showing posts with label brand management. Show all posts
Showing posts with label brand management. Show all posts

Sunday, February 16, 2025

The Demise of the Tesla Brand

 


I had always admired Elon Musk and what he had accomplished. And I always wanted to own a Tesla car. I decided that the Model S was out of my price range, so I waited for the Model 3. I was one of the first ones to purchase a Model 3 seven years ago. And I am considering getting my next Tesla Model 3 soon. 

Having said all of this, I want to speak to the demise of the Tesla brand. Since Elon Musk funded a significant portion (at least $277 million according to one source) of Donald Trump's US presidential campaign and is now a "special government employee" leading the Department of Government Efficiency (DOGE) under Donald Trump, the Tesla brand has been under attack. 

Why? Tesla's early adopters wanted to support Tesla's EVs at least partially to combat climate change. They viewed climate change as an existential threat and purchasing a Tesla vehicle as something they could do to reduce that threat in some small way. When Elon Musk supported Donald Trump, who has denied climate change, is hostile toward Electric Vehicles (EVs) and has been quoted as saying "Drill, baby drill," Tesla's founder and his motivations became suspect and out of sync with Tesla's unique value proposition,

People then began to conjecture that Elon Musk's end game in the EV market wasn't as altruistic as it first appeared but rather a brilliant ploy to "own" the fuel supply of the growing EV market through Tesla's Supercharger network, which has now been opened up to most other EV brands. That may also be the reason he shared his EV technology with other automotive manufacturers, so that they would be able to use the same charging technology. 

Then one realizes that the Harris administration was very likely to have continued to pursue the Biden administration's investigations of and legal matters against Elon Musk's business interests, something the Trump administration would not likely do. Plus, there are numerous opportunities for increased government contracts for Elon Musk's businesses under the Trump administration.

On top of that is the impact of DOGE's draconian cost reduction measures that have shown a total disregard for functional consequence or human suffering.

Tesla stock hit a new high by the end of 2024 but has declined by 31% since then and some analysts are predicting that it could plunge another 50% over the next year or so. European sales of Tesla's are plunging from 2024 to 2025, because Europeans are tiring of Elon Musk's far right diatribes among other reasons.



California is the biggest market for Teslas in the US accounting for 35% of all Teslas sales, however Tesla's share of EVs in California dropped from 60% to 52% from 2023 to 2024. This corresponds with a double digit decrease in Tesla vehicle sales from one year to the next. And this is despite a growing EV market in California. 

Since Elon Musk's Roman salute, anti-Nazi activists have begun calling Teslas "Swasticars" and people driving Teslas have been warned that anti-Nazi activists have begun vandalizing Teslas for this reason.


Several of my friends own Teslas. Some of them are so fed up with Elon Musk that they intend to sell their Teslas and purchase other vehicle brands even though they all admit that they have been very pleased with their Teslas. Country music star Sheryl Crow announced on Instagram that she had sold her Tesla to protest Elon Musk's involvement in President Donald Trump's administration, and donated the earnings to NPR.

All of this speaks to the cognitive dissonance that occurs when a company's founder tarnishes the image of the brand he or she created due to behavior that goes against the brand's raison d'ĂȘtre and unique value proposition. Elon Musk's more recent behavior and rhetoric have worked against what Tesla's admirers thought the Tesla brand was all about. 

Now, back to my next car purchase, if it is a Tesla, I will likely get it at a great deal given the state of the Tesla brand, especially if I purchase a used Tesla. (The used EV market tends to be soft anyway given the concern about battery life and cost of replacement.)

This is a cautionary brand story that may go down in the history books and marketing students may be reading about this for years to come. 






Tuesday, January 7, 2025

Your Brand is the Gestalt of Its Touch Points

 



While marketing professionals historically thought of the brand and its positioning as being primarily the result of its identity system and marketing communication, because the brand is owned in the mind of its customers, it is really the gestalt of all of its touch points. Brand managers have been talking about customer journey mapping and customer touch point design for the past two decades. However, it would behoove marketing professionals to occasionally revisit all of the ways their brands make an impression on the customer.

Does the brand's website make it easy for customers to reach someone at the brand if they have a question or a problem? Is the customer support telephone system easy to navigate? Are customers able to have their problems solved quickly or do they go through an annoying seemingly infinite loop of "press one for x, press two of y, press three for z"? How well trained are the brand's front-line employees? Do employee objectives encourage good customer service or are they more sales or profit driven? Have you ever waited an inordinate amount of time to be served at the counter of fast food restaurants or cafes because the front line employees are measured on drive-through efficiency, not on-the-other-side-of the counter customer service? Or how about filthy restrooms? Or unhygienic front line employees? Or user's manuals that are unclear and difficult to follow? 

What does the brand's distribution strategy say about the brand? How about its pricing? Its product design? Its package design? How accessible is the brand? What value-added services does the brand offer? Does the brand provide competent technical support? What payment methods does it accept? How fast can it be shipped to one's house? How are returns handled? What do customer testimonials say? What do third party product reviews say? Does the brand have third party endorsements? Is the brand known through its community involvement or its charitable support? Does the brand publish a newsletter? Is its marketing automation well-thought-through and relevant? What is its social media presence like? Do YouTube videos feature the brand? Are customers acquainted with the brand through its sponsorships? Have customers seen the brand placed in movies or television shows? What is word-of-mouth on the brand? What are customers' family, friends and co-workers saying about the brand? Do the company's computer systems support easy purchase and use of the brand? Is the brand in the news? Is the brand news positive? 

Yes, brand identity and marketing communication are important in the management of brand perceptions, but so to are overall company mission, vision and values, system and process design, user manual clarity, organization design, employee hiring criteria, employee training, common measures, individual job performance objectives, employee reward and recognition programs, product design, customer journey design, marketing automation design, brand-community involvement and company charitable giving among other company, brand and product elements that effect customer perceptions of the brand.

All of this speaks to the CEO being the ultimate brand manager, with the designated day-to-day brand manager reporting in at a very high level in the organization so that he or she can affect brand perception levers outside of just brand identity and marketing communication.


Friday, November 17, 2023

Marketing Courses for Christmas!


Give the gift of marketing expertise this Christmas! 

Based on thirty years of experience crafting strategy for more than 200 brands, these are links to seven online marketing courses that I am offering through learnformula's The Marketplace. They are extremely reasonably priced from $10 to $15 each (US). They include videos, exercises, templates, worksheets, links to relevant online blog posts and articles and quizzes to test your knowledge. These courses are guaranteed to increase anyone's understanding of brand management and marketing.

Give the gift of marketing expertise this Christmas!


Wednesday, March 29, 2023

Online Branding Education



I have created two new online brand management courses: (1) Positioning Your Brand to Win! and (2) Brand Research. If you have a couple hours to spare and want to dive deeply into these two topics, click on the links to begin your education.


Monday, February 18, 2019

Will Brands Even Be Around in Ten Years?



As a brand strategy consultant, I have ridden the upward trajectory of brands and branding for the past 20 years. In the 1980s and before, brand management was mostly practiced by consumer packaged goods (CPG) companies. By the mid- to late-1990s, large companies were beginning to manage their corporate brands at an executive level. This was the timeframe during which I was put in charge of the Hallmark brand. Since then, brands and brand management has become ubiquitous. I have been called upon to brand museums, universities, trade associations and other not-for-profit organizations. I have also branded municipalities and geographic regions...and restaurants and medical practices and health care systems and medical devices and individuals. It seems that everything is branded these days. 

And yet, there have always been prophets predicting the end of brands. Naomi Klein argued against brands (and, in particular, the consumptive environment they fuel) in her book, No Logo in the late 1990s. And many have come out since then either predicting their demise or calling for their demise. In fact, I have always wondered how long the phenomenon of branding would last. 

So, here are my arguments for and against the end of brands.

Arguments for the end of brands:

  • Big data analytics, automated sales funnels and individual targeting make brands far less important in the purchase decision process.
  • Product and service quality have gotten so good across the board that almost any brand will meet or exceed our needs. Therefore it doesn't matter which brand we purchase.
  • Information access provided by the Internet creates much greater brand transparency and gives consumers much more power over brands.
  • No brand lasts forever and with the rate of technological disruption, increasingly, brands will come and go in a matter of years rather than decades or centuries.
  • Because of the maturity of markets, few brands are really that different from any of their competitors.
  • Most markets have gotten so hyper-competitive that most purchase decisions are now based on price.
  • Mergers, acquisitions, venture capital (VC) takeovers and other significant changes in ownership lead to inconsistent brands that cannot be relied upon. This reduces the value of brands.

Arguments for the end of all but a few mega-brands:
  • Very simple, Amazon, Google and Facebook will end up owning the world. No other brand will matter.

Arguments for the continuation of brands:
  • Brands are all about relevant differentiation and unique value propositions. If your products or services do not have these, they are commodities and their sales will largely be driven by price. No one wants this.
  • While technology lowers industry entry barriers and allows for the emergence of new brands at a very rapid pace, it is only the long-term reputation of a brand that guarantees quality, service and desirable attributes. Brands are the way to break through the marketplace clutter to purchase something that you know you can rely on.
  • Brands imbue products and services with human qualities. This is the only thing that can result in emotional connection with consumers and consumers are mostly driven by their emotions. 
  • Strong brands still result in many financial and other business advantages: increased sales, market share, profitability, stock prices, shareholder value and customer loyalty, decreased price sensitivity, increased ability to charge a price premium, increased ability to attract and retain talented and motivated employees and increased bargaining power with business partners.
  • Brands can share powerful values with their customers, so much so that they can become the self-expressive vehicles for those shared values and the organizers of communities for people who share those values. This is an extremely powerful "glue." 

As you can see, there are some arguments for brands slowing fading away and arguments that they will continue to be an important part of our world. I would love to hear your thoughts on this.

Friday, February 1, 2019

Unleashing Brand Power



Why do some brands command premium prices, while others are forced to compete on price? While some companies are racing frantically to the bottom, others are gliding effortlessly to the top. These world class brands win the admiration of their customers, the envy of their peers, and claim the lion's share of their market's profits. 

They achieve this through something I call "brand insistence” – a state where your customers don't just have a preference for your products and services . . . they demand them. 

Ultimately, these brands can become a “category of one,” standing alone without peers. After having helped 200+ companies create powerful brands, I have crafted a 17-minute presentation to show ambitious companies how they can unlock the full potential of their brands to become a “category of one.”

Saturday, November 17, 2018

Brand Aid


Brad VanAuken's Brand Aid book has sold more than 30,000 copies, been translated into several languages and is used by many business schools to teach brand management and marketing. The substantially revised second edition of the book was published December 2014.

Brand Aid is available at Amazon.com and BarnesandNoble.com.

Here is what people have to say about this book:

'I regard the First Edition of Brad Van Auken's Brand Aid (2003) to be the best and most practical book on branding I have read. Hence, I was very keen to get the updated Second Edition to see if he could match my high expectations following the success of the first. I am delighted to report that this edition is again loaded with highly practical content that has been updated to reflect the changes in customer behavior, digital media and a host of other subjects including brand architecture. Another feature that I like are his generous use of user-friendly checklists and never talking over the heads of readers who may not have MBAs. Importantly, Van Auken is never self serving, like too many authors of marketing-branding books. This is a book, like the first, that you will always keep close at hand and read over and over again.'

Bill Baker, Amazon.com review


‘Brand Aid is an asset for the beginner and veteran brand builder alike. No matter what size your organization or how great your brand expertise, this book can provide a point of reference and new insights.’

Elizabeth A. Hunter, Senior Brand Specialist, Bank of America


‘Finally, a road map for the often treacherous journey of building and maintaining great brands. This is an indispensable tool for all marketers. Brand Aid is the essential toolkit for today’s (and tomorrow’s) brand marketers.’

Jim Harman, Manager, Corporate Advertising, General Electric


‘A comprehensive guide unlike any other on the market today. Apply what you learn to your brand building activities and watch the value of your brand and bottom line increase.’

Amy Kelm, Worldwide Consumer Brand Development Manager, Hewlett-Packard


‘Brad VanAuken has delivered one of the best brand education and reference tools I have come across. This book will always be within arms’ length from my working area for assistance in brand savvy throughout every workday.’

Carole L. Sustak, Manager, Marketing Strategy & Branding, AAA National


‘Many books have been written about branding in the past 15 years. Many are short and focus on only a few aspects of the complex process of building and nurturing a brand. With Brand Aid, Brad VanAuken has pulled it all together in one of the most comprehensive books ever written on the subject. If you work in marketing, read it. If not, make sure your marketing team has.’

Ron Dix, Senior Vice President, Marketing and Sales, Bush Brothers & Company (Bush’s Baked Beans)


‘The checklists are an incredibly effective way for any marketer to evaluate and grade their brand’s current marketing performance. Brand Aid should really be named Brands for Dummies. I’m definitely going to keep this one around and I only wish I had found it years ago.’

Dan Hucko, Vice President, Corporate Communications and Investor Relations, Harris Interactive Inc.


‘Brad VanAuken’s practical, step-by-step guide to brand management and marketing resonates with experience and insight. Excellent refresher for the most seasoned marketer and a great introduction for those new to the field. I’m keeping my copy on my desk and giving one to everyone in our advertising agency.’

Sharon Napier, President & CEO, Partners + Napier


‘This book surprised me. It’s found a newly practical and authoritative way to describe how to do branding. In this, it is quite unlike any other 100 plus books on brand that I have read.’

Chris Macrea, Chief Brand Officer, valuetrue.com and author of World Class Brands and Brand Chartering Handbook


‘It is refreshing to read a book that is pithy, down-to-earth yet immensely insightful in demystifying the complexities of building and managing a brand anywhere in the world. Brand Aid will always be in a prime position on my bookshelf alongside books by Kotler, Ogilvy, Dru, Morgan, Ries & Trout, Temporal and Aitchison.’

Graeme Murray, Planning Director, Bates Thailand


‘Brand Aid will be the definitive work on the subject for years to come. All that’s needed now is for business men and women with creativity and depth to read it, and to work with it. When that happens, Brad VanAuken will have done the marketplace a great service.’

Peter Holloran, President, Cognitive Marketing Inc.


‘Thank you for your insight. Your book is concise and is an excellent teaching tool for the first-time and experienced brand manager.’

Ernie Avellana, Vice President of Marketing, Control Diabetes Services, a subsidiary of Eli Lilly & Company


‘Brand Aid is the most comprehensive of all the materials that I've read on brand management. This book should become required reading for all business leaders responsible for driving the growth of their organizations.’

Thomas J. Miller, Product Marketing, Director, Newport Corporation, Inc.


‘I've referred to the draft copy you sent in December so much that it's getting dog-eared.’

Tom Welle, Advertising Director, Potomac Electric Power Company


‘It's great to have a strong brand customers love and are happy to pay a premium for, but when a brand gets overextended, underadvertised, overpriced or develops other problems, few entrepreneurs know what to do. In Brand Aid (Amacom, $24), author and marketing consultant Brad VanAuken goes a long way toward remedying these problems.’

By Mark Henricks, Entrepreneur Magazine, September 2003


‘I found the book "Brand Aid" highly informative and I believe VanAuken has set a new standard in the study of branding. Whether it's the Case Studies, "Did You Know?" items or checklists throughout the book, he is able to provide PRACTICAL advice that can be used to develop or enhance brands. This book could very well become the "Bible" for branding now and in the future. I would give it 5-plus stars.’

Amazon.com Review


‘VanAuken’s points pack a heavyweight’s punch; he backs them up with case study summaries of the successes and failures of real brands. Chapters are packed with “Have you thought about…?” questions and checklists.’

Jim Pawlak, Biz Books, August 10, 2003


‘Quite possibly the best book I have seen on the topic of creating and maintaining a "brand" is Brad VanAuken’s Brand Aid ($24.94, Amacom). It will prove to be a powerful resource to anyone wrestling with the challenge of the entire process of building a high-impact brand and trouble-shooting the issues that come with it. If you want your company to become the next Nike, Disney or Absolut, this is the one book you want to read. And then read again!’

Bookviews by Alan Caruba, August 2003


‘VanAuken has distilled his enormous practical knowledge about the theory and practice of brand management into this smart…volume. The book is packed with information and good ideas – so many, in fact, that it is virtually an encyclopedia of brand management does and don’ts’

Publishers Weekly, June 16, 2003


‘Of all the books I’ve read on marketing and branding, this one is the shining star! I’ll also go out on a limb and assert that it’s one of the best books I’ve seen published by AMACOM.’

Roger E. Herman, Midwest Book Review


‘This is an EXCELLENT practical book in a field awash with theory and useless generalizations.’

Anne Holland, www.MarketingSherpa.com


‘You will not want to be without this book in your library.’

Laura Schneider, About Marketing (http://marketing.about.com)


‘Trying to encapsulate this truly vast wealth of knowledge, Brad VanAuken has written what promises to be the synoptic work on the subject. Brand Aid is a dense treatise that tries to make the very complicated issue of branding accessible. VanAuken's brand advice is both sound and timely.’

Brands: Case Closed by Jonathan Jackson, Critical Eye, www.channelseven.com 12/15/03


‘This is an in-depth guide to the whole subject of branding. As such, it is ideal for those who are looking to learn about branding for the first time or for the more experienced practitioner who is looking to improve knowledge in one particular area. It can help to solve branding problems through its exhaustive but easily understandable analysis of the subject. This is a very useful book for understanding branding and as such will be of interest to anyone involved in marketing generally.’

Martin Payne www.poolonline.com/books/books68.html Number 25: Winter 2004


‘This is a terrific, pithily-written book that stands head and shoulders above most other branding books currently on the market. Its fluid style and concise treatment of the major issues in creating winning brands makes most other such texts look pedestrian by comparison.’

Keith Dinnie, Book Review Editor, Journal of Brand Management, August 2003, Vol 10, Number 6


‘…Comprehensive instruction on managing and growing your brand in the usual online and offline channels. Well organized for quick comprehension; includes checklists to see if your brand is ready to go global, well positioned for an ad campaign, has an identity to work with, and a helpful “troubleshooting” chapter. Good place to start if you are still trying to wrap your brain around brand management.’ 

Reader review, www.brandchannel.com, November 2003


‘Just bought BRAND AID. THIS BOOK IS PHENOMENAL!!!! THANK YOU.’

Alexander S. Bosika, marketing manager, Phantom Fiber


'Very insightful book on brand development. Dovetails nicely with "Building the Brand Driven Business." These two books are excellent when considering developing a master brand ... the brand of the organization itself. Perfect for the CEO/Owner/President.'

Richard Gripp, Amazon.com Review


‘My desk has been home to a bumper crop of worthwhile new books on brands and branding. A standout in the group is Brand Aid by Brad VanAuken, which offers an almost encyclopedic look at every step in the brand process (designing, building, leveraging, managing). The advice is straightforward, voluminous and informed by experience. VanAuken also includes lengthy checklists at the end of each chapter that help readers assess their own situations and also serve as a good platform for brainstorming. Highly recommended.’

Joseph Rydholm, editor, Quirk’s Marketing Research Review, May 2004


‘Brad VanAuken knows his stuff - and he knows how to share it with the rest of us in a clear and concise manner that will leave you feeling: "Now I get it!" With a tremendous understanding of how to take complex marketing systems and put them into an easy to understand, universal language, VanAuken brings the reader up to speed quickly and comfortably with simple terms and concrete examples. This book will serve well as not only a quick reference, but also as a step by step tool to creating a branding identity that will stand the test of time.’

John Copeland, program manager, National Arts Marketing Project


‘I run a very small business that designs and manufactures products for a crowded micro market. We were looking for a book or resource that would help gather our thoughts into a concise executable plan. Wow does it feel like this book came through for us. Of all the business, marketing, branding, positioning books I have read, this has to top them all.’

Andrew B Lautenschlager, Bay Area, CA


‘A really comprehensive branding manual, with an almost textbook feel to it. Every branding concept is thoroughly explained. Not necessarily a book to read cover to cover in a few days, but definitely an invaluable reference guide to keep close and handy by anybody involved in marketing and branding products, services and companies. Excellent.’

Mario Sanchez Carrion, marketing, branding and small business blogger, www.shoestringbranding.com


‘Our company does web design, graphic design, corporate communication. I like that this book is not only an easy reference guide, but also a comprehensive approach to branding. The book can stand alone as a Brand teach-in, and require no prior knowledge about branding. The book is also relatively complete and can be used as a text book or self-learning Branding book. This book is good.’

T. Santoso, Surabaya, Jatim Indonesia  


'If you are looking to get into branding (and marketing), this book is a good primer for those that are beyond the 101 level, and a good reminder/review for those that are already in the business. Brad provides plenty of his own real life experiences and is very organized with his presentation of the material. Entertaining and detailed without being an unruly encyclopedia.'

Cherrie Mahon, Amazon.com review


'A highly valuable resource and a great read! Many of my PR clients do not understand their "brand" or what branding truly means. I have long turned to Brand Aid as THE book to reference to educate my clients. I have had the good fortune of attending a brand seminar with author VanAuken (he's amazing) and since he can't be with in person at all your meetings, luckily his book can. I am thrilled to have the second edition in hand, as my guide through the entire branding process, from social media strategies to successful case studies.'

D.E Olcott, Amazon.com review


'It covers everything. It's great to have on hand, like a branding dictionary.'

Gabriel M. Renfrow, Amazon.com review


'This is an extremely comprehensive guide to branding and distills decades of experience into usable information. A truly unique insight into how branding affects critical business functions such as pricing, product suite, and competitive advantage. Very impressed, and have already recommended it to friends and family that want to really understand not just branding, but business.'

Gavin, Amazon.com review


'I am a junior brand strategist from Quebec, Canada. Last summer, a brand consultant that I admire very much recommended me your book as a must read. Since then I have read it twice and referred back to it numerous times. I wish to thank you for writing such a practical book enabling me to be better at my job. An ocean of business books exists but yours is one of the best I have read in some time. Thank you for your work!'

Philippe Goudreault


'I am a huge fan of Brand Aid #2 and have been using it in my keystone graduate class called IMC 463 Brand Communications Decisions. I feel your book is one of the most practical and valuable books ever written about brands. I love the checklists and remind the students that your book is my graduation gift to them because it is a resource they will find useful every day they are developing, managing or increasing the value of brands.'

John Greening, Associate Professor at Northwestern University in Evanston IL heading up the Brand Management specialization in the Graduate Medill Integrated Marketing Communications Program


'Since we first communicated, I have used your book in graduate level branding course for three cohorts. Simply, your book is a tremendous asset to me and my students. They rave how your content and writing style is so practical, direct and applicable. Furthermore, the cornerstone of the course is a group assignment where the students complete the Brand and Brand Management Audits for an organization of their choice. I couldn’t be more pleased and impressed with their effort and the quality of their work.'

Brian Vollmert, Assistent Professor of Marketing at North Park University


'The big idea: As a business leader, you know that every company, object, service, person or pet hoping to compete for public attention needs a brand. An enormous cottage industry has grown up around creating and improving brands, making it increasingly harder to cut through to useful, actionable information to help position your company’s products or services in the market. It should come as an enormous relief, then, that just about all the information you need has been compiled in a single book. The second edition of Brad VanAuken’s Brand Aid includes everything from a basic introduction to brand management to advice on leveraging and measuring your brand’s success.

Read it: Each chapter of the book includes an exhaustive list of tips, examples, case studies and more. The content of any given chapter is summarized in a handy, comprehensive checklist you can use to track your own branding efforts. The book’s cleanly organized chapters and checklists make it easy to dip in and out of if you don’t have time to read cover to cover. The writing is straightforward, easy to follow and almost entirely devoid of jargon. Extensive appendices offer many suggestions for further reading as well as useful resources for brand audits and online brand management.

Skip it: There’s really only one reason to skip this book: You already own the first edition, published in 2003. However, given the rapidly evolving nature of branding and consumer preferences, you still might consider an update.'

SmartCEO.com book review


'There are literally dozens of flags marking pages in my copy of Brand Aid. Pick up a copy, and it will undoubtedly look the same in short order. Brand Aid functions equally well as a troubleshooter for underperforming, established brands, and as a toolkit for launching new brands destined for legendary status.'

BrandingClass.com


'Powerful yet intangible, a brand is the personification of your organization. Learn to build, nurture, and grow a strong brand that inspires people, forges emotional bonds, and moves customers to insist on buying your brand.

This book guides you through the entire branding process, from using social media effectively to linking your brand to human needs.'

Advertising Educational Foundation


PROFESSORS, you can get a review copy of this book from Harper Collins Leadership.  To access their faculty portal to request a review copy, please email harpercollinsleadershipcc@harpercollins.com. They will send you a copy.



Brand Aid is available at Amazon.com and BarnesandNoble.com.

Thursday, July 5, 2018

Brands - The Broad View or the Narrow View



I tend to think about brands in the broadest terms, but others view brands in narrower terms. When someone talks about a brand others may or may not have the same understanding of what that person means. And when someone says he or she is a brand consultant, that person may mean it in the narrowest sense, the broadest sense or something in between. The same thing is true for the brand manager title. 

This is the continuum of how one might perceive a brand from narrowest perspective to the broadest perspective:

  • A name
  • An identity system (name, icon, type fonts, colors, etc.)
  • A unique value proposition or a promise of relevant differentiated benefits
  • All of the above plus a unique essence and personality
  • Manifesting itself as a unique and compelling customer experience
  • Supported with a certain type and level of service and technical assistance
  • Possessing a certain set of values and standing for something
  • Pursuing carefully crafted customer engagement strategies
  • With a thoughtfully designed underlying organization culture
  • And a carefully crafted business model
  • Led by someone with the perfect leadership style for the brand

The difference in how one thinks about brands can be due to any or all of the following:
  • How one was schooled in branding
  • How brand management and marketing was organized in the organizations in which that person has worked
  • What that person's training and background is - graphic designer, copywriter, account executive, brand manager, marketing researcher, merchandising designer, digital marketer, CMO, general manager, CEO
  • Whether that person's experience was primarily with graphic design firms, advertising agencies, media planning firms, marketing research firms, brand identity firms, web development firms, brand strategy consultancies, general management consultancies, staff marketing positions, line marketing positions, sales positions, organization design/organization development positions or something else

Obviously the skill sets and scope of work vary greatly depending on how one defines "brand." And the complexity, expectations, experience level and focus of the work will vary greatly. If you have been assigned the role of brand manager or brand champion, make sure you know how people in your organization understand the meaning of "brand." You don't want to be focused on logo design when people are really looking for a culture change or vice versa. Also, when you are hiring a firm to help you with your branding, make sure you know what type of firm with what skill sets you are hiring. I wish you great success with this.

Tuesday, April 3, 2018

Brand Management Today



In the past 30 years, I have witnessed significant changes in brand management and marketing. In this post, I will summarize what has stayed the same, what has changed significantly and what some of the most important considerations in brand management and marketing are today.

What has remained important over time:
  • Having carefully identified the brand's target customers and having gained deep insight about their hopes, fears, attitudes, values, needs and desires
  • Identifying and communicating the brand's unique value proposition 
  • Having developed a well-thought through brand identity system and being consistent in presenting the brand's identity
  • Being trustworthy
  • Being dependable and responsive
  • Product/service innovation
  • For some brands, serving as a status symbol

What has emerged as very important:
  • Creating the total brand experience - customer experience design including customer touch point design
  • Focusing on customer service
  • Telling a compelling brand story
  • Interacting with customers through social media
  • Creating a seamless online and offline presence 
  • Gaining information on and targeting individuals
  • Standing for something and sharing a set of values with customers
  • Creating a community platform for customers who share the brand's values
  • Being able to justify the value of specific marketing activities through measurement
  • Delivering a good overall value, including delivering quality commensurate with price

And what has emerged as helpful to brands:
  • Humanizing the brand
  • Giving the brand a sense of humor
  • Surprising and delighting customers, adding an element of unpredictability without sacrificing dependability
  • Treating the customer as an intelligent human being
  • For some brands, taking a courageous and admirable stand on societal issues

Monday, December 4, 2017

Brand Manager's Span of Influence



A brand is experienced at each customer touch point. So, the brand's perceptions are created, reinforced or diminished at each customer touch point. And given that a brand must consistently deliver on its promise wherever it is encountered, this argues for an extremely large span of influence for the brand manager. 

As an example, consider banking. The brand touch points include, but are not limited to, ATMs, the branch locations including drive-through banking, online banking, online customer support and telephone customer support. But it also extends to interactions with loan officers, wealth managers and other specialists. And, of course, there are the typical marketing communication touch points, which may be executed differently for each product and service. 

How then does the brand manager make sure the loan officer or wealth manager is operating "on brand"? What if a particular branch location is performing its own outreach to its customers? Is that outreach "on brand"? Is the design of the ATM experience "on brand"? What if different types of ATM machines are used at different locations? Does this lack of consistency hurt the brand?

While brand managers can influence brand identity accuracy and consistency through brand identity guidelines, digital asset management systems and cross-functional brand identity management councils, it is less easy to influence all customer-facing or customer-impacting processes or systems. Some are impacted by IT professionals and purchasing agents, both of whom are typically far removed from the end consumer. 

This is where influence on organization culture and employee training can help. If brand positioning and strategies are communicated to all employees through new employee and new manager training, it helps. It also helps to establish ongoing employee updates about the brand. And it also helps to build brand metrics into common measures and balanced scorecards. Alignment of personal objectives to brand objectives may be necessary for certain key employees. Organization-wide recognition and reward systems for brand reinforcing behaviors can also help. 

This wide span of influence implies that a brand manager should possess the following qualities to be highly successful:
  • High emotional intelligence
  • Good listening skills
  • Strong verbal and written communication and persuasion skills
  • The ability to subtly influence others
  • Friendly assertiveness
  • A good understanding of other business functions including organization design, finance and general management
  • Systems design thinking

Remember, as a brand manager, you are more than a brand identity expert or a marketing communications specialist. You are the general manager of a brand, requiring you to think and act very broadly - like a general manager.  

Thursday, October 19, 2017

The Importance of Brand Planning



"If You Don't Know Where You Are Going, You Will Probably End Up Somewhere Else" - book title by author David Campbell.

Hopefully, you have developed and are executing against a detailed brand plan. And hopefully, you are measuring the results against that plan. 

Brand plans are much like business plans or marketing plans. You start with high level objectives. What are you trying to accomplish? Increased revenues? Increased profitability? Increased IAT (individual average transaction)? Increased brand awareness? Increased distribution? Increased market share? Increased brand loyalty? Adoption by new market segments? Changing brand perceptions? Dialing up a particular brand association? Changing the brand's unique value proposition? Increasing customer engagement?

These objectives are then supported by strategies and tactics. The tactics usually have budgets and timelines associated with them. And often there is an assigned "point person" for each tactic.

Numeric goals or targets may also be associated with each of these objectives, strategies or tactics. That is, the plan should have some metrics associated with it. 

Finally, a plan is always an "ask" for a certain level of budget in return for a certain level of delivery against the objectives. That is, to some degree, a brand plan is a roadmap for achieving a specific set of objectives for a specified level of investment. 

Plans can look out over a few years but given the changing nature of markets, they often require tweaking on an annual basis if not more often. 

Even if you are in an extremely fast moving industry and even if you are consumed by daily crises, it is an important exercise to step back at least once a year to reassess if you are focusing on the right things to achieve organization and brand objectives. Brand plans reinforce a certain level of logic and discipline.

Monday, October 16, 2017

Twenty Brand Management Tips



Today, I am sharing twenty tips or "rules of thumb" about brands and brand management.

  1. The only thing that stands between a commodity and a brand is relevant differentiation.
  2. More than anything, your brand must be admirable. And, if not admirable, likable. 
  3. In the long run, a strong brand will not completely compensate for a faulty product or service.
  4. Brands that stand for something of substance create more loyal customers. 
  5. In general, broader distribution aids brands in two ways - increasing awareness and accessibility.
  6. Everything else being equal, brand accessibility will translate brand preference to brand purchase.
  7. Your brand must deliver a strong value. Value is the ratio of benefits (functional, emotional, experiential and self-expressive) divided by costs (monetary and time). 
  8. Brand crises are inevitable. Planning for successful crisis recovery is critical. 
  9. Brands are stronger the more targeted they are.
  10. Outside of demographics and usage, attitudes are one of the most effective ways to target brands.
  11. All marketing plans must be informed by in-depth customer insight.
  12. In general, strong brands share these qualities: trustworthy, responsive, reliable, innovative, service oriented.
  13. Online marketing makes it quick and easy to test the effectiveness of different messages and approaches.
  14. The increasing political polarization in the US creates opportunities to target based on this polarization. 
  15. Increasingly over time, services and experiences will be more in demand than tangible products. 
  16. If brand perceptions are a result of the total customer experience then brand managers have a very wide set of dimensions that they must manage or influence.
  17. The market for products and services targeted at the top 1% of income earners and asset owners is large and growing. 
  18. In many ways, the notion of "reach and frequency" is still quite relevant. The importance of each will vary depending on what you are trying to accomplish.
  19. Increasing marketplace transparency will only hurt brands whose delivery does not live up to their promises.
  20. Never forget that you are only employed because your brand and its products and services are delivering something of value to their customers. 

Thursday, September 28, 2017

Brand Aid


Since it was first published in 2001, Brand Aid has sold more than 20,000 copies. Now in its second edition, it is available in digital and audio formats and has been translated into several languages. It is used by business schools around the globe to teach brand management and marketing. Here is what people are saying about the book:

‘My desk has been home to a bumper crop of worthwhile new books on brands and branding. A standout in the group is Brand Aid by Brad VanAuken, which offers an almost encyclopedic look at every step in the brand process (designing, building, leveraging, managing). The advice is straightforward, voluminous and informed by experience. VanAuken also includes lengthy checklists at the end of each chapter that help readers assess their own situations and also serve as a good platform for brainstorming. Highly recommended.’

Joseph Rydholm, editor, Quirk’s Marketing Research Review


‘Brad VanAuken knows his stuff - and he knows how to share it with the rest of us in a clear and concise manner that will leave you feeling: "Now I get it!" With a tremendous understanding of how to take complex marketing systems and put them into an easy to understand, universal language, VanAuken brings the reader up to speed quickly and comfortably with simple terms and concrete examples. This book will serve well as not only a quick reference, but also as a step by step tool to creating a branding identity that will stand the test of time.’

John Copeland, program manager, National Arts Marketing Project


‘This is a terrific, pithily-written book that stands head and shoulders above most other branding books currently on the market. Its fluid style and concise treatment of the major issues in creating winning brands makes most other such texts look pedestrian by comparison.’

Keith Dinnie, Book Review Editor, Journal of Brand Management


'I am a huge fan of Brand Aid #2 and have been using it in my keystone graduate class called IMC 463 Brand Communications Decisions. I feel your book is one of the most practical and valuable books ever written about brands. I love the checklists and remind the students that your book is my graduation gift to them because it is a resource they will find useful every day they are developing, managing or increasing the value of brands.'

John Greening, Associate Professor at Northwestern University in Evanston IL heading up the Brand Management specialization in the Graduate Medill Integrated Marketing Communications Program


'Since we first communicated, I have used your book in graduate level branding course for three cohorts. Simply, your book is a tremendous asset to me and my students. They rave how your content and writing style is so practical, direct and applicable. Furthermore, the cornerstone of the course is a group assignment where the students complete the Brand and Brand Management Audits for an organization of their choice. I couldn’t be more pleased and impressed with their effort and the quality of their work.'

Brian Vollmert, Assistent Professor of Marketing at North Park University


'The big idea: As a business leader, you know that every company, object, service, person or pet hoping to compete for public attention needs a brand. An enormous cottage industry has grown up around creating and improving brands, making it increasingly harder to cut through to useful, actionable information to help position your company’s products or services in the market. It should come as an enormous relief, then, that just about all the information you need has been compiled in a single book. The second edition of Brad VanAuken’s Brand Aid includes everything from a basic introduction to brand management to advice on leveraging and measuring your brand’s success.

Read it: Each chapter of the book includes an exhaustive list of tips, examples, case studies and more. The content of any given chapter is summarized in a handy, comprehensive checklist you can use to track your own branding efforts. The book’s cleanly organized chapters and checklists make it easy to dip in and out of if you don’t have time to read cover to cover. The writing is straightforward, easy to follow and almost entirely devoid of jargon. Extensive appendices offer many suggestions for further reading as well as useful resources for brand audits and online brand management.

Skip it: There’s really only one reason to skip this book: You already own the first edition, published in 2003. However, given the rapidly evolving nature of branding and consumer preferences, you still might consider an update.'

SmartCEO.com book review


'There are literally dozens of flags marking pages in my copy of Brand Aid. Pick up a copy, and it will undoubtedly look the same in short order. Brand Aid functions equally well as a troubleshooter for underperforming, established brands, and as a toolkit for launching new brands destined for legendary status.'

BrandingClass.com


'Powerful yet intangible, a brand is the personification of your organization. Learn to build, nurture, and grow a strong brand that inspires people, forges emotional bonds, and moves customers to insist on buying your brand.

This book guides you through the entire branding process, from using social media effectively to linking your brand to human needs.'

Advertising Educational Foundation


‘VanAuken has distilled his enormous practical knowledge about the theory and practice of brand management into this smart…volume. The book is packed with information and good ideas – so many, in fact, that it is virtually an encyclopedia of brand management does and don’ts’

Publishers Weekly


‘Of all the books I’ve read on marketing and branding, this one is the shining star! I’ll also go out on a limb and assert that it’s one of the best books I’ve seen published by AMACOM.’

Roger E. Herman, Midwest Book Review


‘This is an EXCELLENT practical book in a field awash with theory and useless generalizations.’

Anne Holland, www.MarketingSherpa.com


‘You will not want to be without this book in your library.’

Laura Schneider, About Marketing (http://marketing.about.com)


Brand Aid is available here.